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Return and Refund Policy

At Smpl Cndl Co, we take pride in the quality and craftsmanship of our luxury boutique candles. We understand that sometimes, a purchase may not meet your expectations, and we are committed to ensuring your utmost satisfaction. Below is our Return and Refund Policy, designed to make the process straightforward and customer-friendly.

Return Policy

• Time Frame: Items can be returned within 30 days of the delivery date.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 
• Exclusions: Sale items or gift cards are not eligible for returns. We also do not accept returns for products that have been used, altered, or damaged after delivery.
• Process: To initiate a return, please contact our customer service team at Team@smplcndl.com with your order number and the reason for the return. We will provide you with instructions and a return shipping label.

Refund Policy

• Inspection: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.
• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Team@smplcndl.com and send your item to the return address provided by our customer service.

Shipping

To return your product, you should mail your product to the return address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Team@smplcndl.com

 Return and Refund Policy

At Smpl Cndl Co, we take pride in the quality and craftsmanship of our luxury boutique candles. We understand that sometimes, a purchase may not meet your expectations, and we are committed to ensuring your utmost satisfaction.

Return Policy

Time Frame: Items can be returned within 30 days of the delivery date.

Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

Exclusions: Sale items or gift cards are not eligible for returns. We also do not accept returns for products that have been used, altered, or damaged after delivery.

Process: To initiate a return, please contact our customer service team at Team@smplcndl.com with your order number and the reason for the return. We will provide you with instructions and a return shipping label.

Inspection: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.

Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Team@smplcndl.com and send your item to the return address provided by our customer service.

Contact Us

For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Team@smplcndl.com